Refund & Returns Policy

Effective Date: 24 May 2025
Brand: Empower Their Potential™
Website: www.empowertheirpotential.com

1. Overview

At Empower Their Potential™, our mission is to empower parents and children through transformative tools, resources, and experiences. This Refund & Returns Policy outlines your rights and our obligations regarding purchases made on our website, including digital products, physical goods, and future in-person or online workshops.

2. Digital Products (eBooks, Printables, Courses)

All sales of digital products are final and non-refundable, due to the immediate and irrevocable access granted upon purchase.

This includes:

  • Downloadable workbooks, printables, charts, and guides

  • Online self-paced courses and educational modules

  • eBooks or email-delivered resources

  • Toolkits and lead magnet upgrades with paid features

We do not offer refunds for:

  • Change of mind

  • Purchasing the wrong item

  • Incompatibility with your device, unless previously disclosed

If you experience a technical issue that prevents access, please contact us within 7 days at contact@empowertheirpotential.com. We will ensure you receive what you’ve paid for or resolve the issue promptly.

3. Physical Products (Books, Flashcards, Printed Bundles)

If and when we offer physical products (e.g. affirmation cards, printed toolkits, children's books), you have the right to return eligible items under UK consumer protection laws.

Returns are accepted within 14 days of delivery if:

  • The item is unused, unopened, and in resaleable condition

  • You notify us by email before returning it

  • You cover return postage unless the item is faulty or incorrect

Once the return is received and inspected, we will issue a refund within 14 days using your original payment method.

4. Workshops & Live Events (In-Person or Online)

Tickets for live workshops, events, or webinars may be refundable up to 7 days before the event start date, unless otherwise stated at the time of purchase.

Cancellations requested after that window are not eligible for a refund due to limited capacity and preparation costs.

In the rare event that we cancel a workshop, you will receive a full refund or the option to transfer to a future date.

5. Exceptions to Refunds

Refunds will not be issued in the following cases:

  • Failure to read product descriptions or usage instructions

  • Buyer’s remorse

  • Discounted or promotional items (unless defective)

  • Partial use of digital or bundled content

6. How to Request a Refund or Return

To initiate a return or refund enquiry, email contact@empowertheirpotential.com
Please include your order number, reason for the request, and any relevant attachments (e.g. photo evidence for physical item defects).

7. Policy Updates

Empower Their Potential™ reserves the right to amend this Refund & Returns Policy at any time to reflect changes in our offerings, UK law, or customer feedback.

We encourage you to review this page periodically.
Continued use of the site and its services indicates your agreement with the most current version of this policy.

Empower Their Potential™ is a sister brand of Aligned Books Publishing, operating independently as a UK-based digital education and empowerment company.